FAQ's.

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Turnaround times

Our usual turnaround time is 7-14 working days, this can extend to up to 4 weeks in some cases. In busier periods such as Father's Day and Christmas, please check the homepage or contact us for up to date estimates. If you require your order in a short amount of time for events or birthdays, please contact us before ordering and we will do our best to accomodate. 

Shipping times

All orders are posted via Royal Mail and proof of postage is always obtained. Most orders will arrive within 3 days of being posted. We cannot be held responsible for delayed delivery. You will receive a dispatch email when your order is posted.

Shipping cost

Please enter your location at checkout to see postage prices. Prices can change depending on what you are ordering. 

All orders are subject to stock and can be cancelled at any time by us within our turnaround time with a full refund.

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. We do not issue refunds on personalised items. Any mistakes made by the customer in spelling of their chosen words are the fault of the customer only and a refund will not be given. If there is a spelling mistake made by Sweet Ruby's you will be eligible for a refund. 

 

Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take up to 10 working days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund by the expected date, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sweetrubys@hotmail.com.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sweetrubys@hotmail.com and send your item to: Pump House, Newbridge Road, Laugharne, CARMARTHEN, SA33 4SJ, United Kingdom.

 

Shipping
To return your product, you should mail your product to: Pump House, Newbridge Road, Laugharne, CARMARTHEN, SA33 4SJ, United Kingdom.

Please obtain proof of posting. If your returned item goes missing and you have no proof of postage, no refund will be issued.

By ordering from Sweet Ruby's you are agreeing to the terms listed above.

SIZE CHARTS

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Women's tshirt sizing - UK sizes, chest measurements in inches

XS - 30

S - 32

M - 34

L - 36

XL - 38

XXL - 40

Women's sweatshirts 

UK 8 - 10 = XS - 36 inch chest

UK 12 = Small - 38 inch chest

UK 14-16 = Medium - 40 inch chest

UK 18 = Large - 42/44 inch chest 

UK 20 = XL - 46 inch chest

UK 22-24 = 2XL - 48 inch chest

UK 26 = 3XL - 50/52 inch chest

UK 28 = 4XL - 54 inch chest

Sweet Ruby's est. March 2016.